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  • How much does a medical consultation with a healthcare provider cost?

    Our consultation fee is typically $25, which covers the medical team evaluation and a prescription, but not the cost of your medication. Some of our membership services may include the medical consultation in the flat monthly fee. To learn more about a specific service, review the corresponding help center page or call Lemonaid Patient Support at 888-536-2267.

  • Who do I pay for my medication?

    If you’ve asked us to ship your medication from Lemonaid Pharmacy, we’ll simply charge your card on file. Delivery is fast and free.

    If you want to get your medication from your local pharmacy, you will pay your local pharmacy directly. Keep in mind that we can’t control or guarantee the price at a local pharmacy.

  • Can I use my insurance?

    No, the Lemonaid Health medical consultation and medications from Lemonaid Pharmacy are not covered by your insurance. 

    If you prefer to pick up your medications at a local pharmacy so you can use your prescription insurance, please provide us with your local pharmacy information.

  • Can I pay with my FSA or HSA?

    If you have a FSA or HSA, your consultation or membership fee and medications may be eligible for reimbursement. Many HSA/FSA cards can be used at checkout.*

    *Check with your FSA/HSA administrator or a tax professional for confirmation on the specific requirements for individual eligibility and reimbursement, including usage, procedures and qualifications.

  • How do I get a receipt for my order?

    You can access and download your itemized receipts at any time from the Personal & Billing section of your Lemonaid Health account.

    Call Lemonaid Patient Support at 888-536-2267 if you have any additional questions.

  • Where can I find my order receipt?

    You can access and download your itemized receipts at any time from the Personal & Billing section of your Lemonaid Health account.

    Call Lemonaid Patient Support at 888-536-2267 or send a message from your Lemonaid Health account if you have any questions.